Refund policy
Returns Policy
Last updated: 14 June 2025
At Barney’s Bundles, we take pride in the quality of our natural pet products. Due to the nature of our products, please read our returns policy carefully:
1. No Refunds for Unwanted Items
Because our products are natural consumables and supplements, we do not accept returns or offer refunds for unwanted items or change of mind.
2. Faulty or Damaged Products
If you receive a product that is faulty, damaged, or not as described, please contact us within 14 days of receipt. You may be asked to provide photos or other evidence to assess the issue.
3. Remedies for Faulty Goods
If a product is confirmed to be faulty or not up to standard, we will offer you a choice of:
- A replacement product, or
- A full refund, including reasonable delivery costs.
4. How to Make a Return Claim
To report a faulty or damaged product, please email us promptly at:
contact@barneysbundles.co.uk
Include your order details and a description of the issue.
5. Return of Products
If we require a return, we will provide instructions. Please keep the product in its original packaging and condition.
6. Your Legal Rights
This policy does not affect your statutory rights under UK consumer law. You are entitled to goods that are of satisfactory quality, fit for purpose, and as described. If you believe your statutory rights have not been met, please contact us.